FAQ

ORDERS

Q. How long will it take for my order to arrive?

Once an order is placed, please allow 1 to 3 business days for dispatch from our location. Once dispatched, delivery will be consistent with courier timeframes, which is viewable via your order's tracking number. Orders will only be dispatched once payment has been cleared and shipping is paid.

Q. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs can be calculated at checkout for your location. Orders over $150 are eligible for free shipping to some international locations.

Q. What is your return / exchange policy?

To see our policy, please click here. We gladly accept exchanges for any orders provided the items are in retail condition and have not been damaged. Postage is payable by the customer and all exchanges must be made within a reasonable time period. If the item you would like to exchange your order with is out of stock, please contact our team at info@rogueroyalty.com.au for assistance.

Q. Why am I seeing a higher price at checkout?

Our website displays pricing in your location's currency for convenience and clarity. All totals shown during checkout will display in Australian Dollars (AUD) as we are an Australian-based business. Any higher amounts are simply currency conversion being displayed and are not an extra charge.

Q. The item I want is out of stock.

Due to demand, we may have some products temporarily out of stock. If this has affected your order, our team will get in touch with you to confirm an alternative, or to place you on our backorder system to notify you when new stock arrives. You can opt to receive the rest of your order in the meantime and have the item/s shipped once it arrives.

Q. Something has happened / I have a problem with my order.

If you are experiencing problems with your order, please let us know by emailing info@rogueroyalty.com.au and one of our team will attend to you.

Q. What size item should I get my dog?

We recommend measuring your dog with a soft measuring tape or string before placing a purchase. Measurements for an item are listed in the drop down menu of each product listing. Collar measurements are made on a closed collar interior circumference and are designated for a comfortable fit. For a video guide to how to measure your dog for our products, please click here.

Q. Do you have a physical store?

Yes we do! Our Campbelltown location functions as a showroom for our dog gear, raw food and grooming facilities. We are located directly across from the Ford motor dealership and are located in the driveway next to Tyre Power.

Q. Can I pick up my order from your store?

Yes! Simply select 'in-store pickup' during checkout and enter your pickup date in the special instructions. Please call us prior to your arrival to ensure that we can have the order ready for pickup.

Q. Can I bring my dog to your store?

We always encourage people to bring their dogs in store for the best possible fit. Please let us know prior to bringing your dog into the store and please ensure that any dog you bring in is leashed and under control. We reserve the right to ask for out of control dogs to be removed from the premises.

Q. I sent an email and I haven't received a reply?

Please allow up to a few days for a reply to your email. We have a small team that works very hard on all aspects of our business. However, we will endeavour to get back to you as soon as possible!

Q. I ordered a few days ago and just saw you have posted a sale. Can you apply the sale to my order?

Unfortunately, discount codes only apply to orders made after launch. We are unable to process discounts on any orders existing prior to sale launches.

FAQ