Measuring up for your collar

• Please ensure you take a snug measurement.
• DO NOT allow for room or two fingers we have provisioned for that in our sizing.
• If you need guidance, please see our sizing videos to follow through.

We can ship to any address in the world. Customs or duties may be levied on goods and your order may incur charges depending on factors that are beyond our control. We advise to check with local customs legislation for rules, restrictions or tax duties prior to ordering.

Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance is not chosen we are unable to replace uninsured items. 

FREE SHIPPING 
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE
Express shipping  applies for orders placed before 10am on the previous day.
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. We are unable to accept responsibility for any courier delays as these circumstances are out of our control.

DISCLAIMER
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 

Due to dynamic changes to freight conditions and laws worldwide your shipping may be affected by local laws relevant to your country eg experience delays or customs extended withholding periods. These delays are beyond the control of Rogue Royalty and we are doing our best to turnaround your orders/returns in a timely manner.

Any further queries please email us info@rogueroyalty.com.au.

If you receive/purchase a SupaTuff® item and think it isn’t truly quality send it back within 7 days of receipt and we’ll give you a full refund on the item purchase price.

• ‘Lifetime Guarantee’ refers to the lifespan of the dog and covers the function of the product under a manufacturer’s guarantee. Damage caused by the dog, another dog or by environmental or physical activities to either the material or the hardware is not covered, e.g. chewing, rubbing on hard surfaces, beach use, etc...
• Our 'Lifetime Guarantee' covers manufacturer’s faults within the expected lifetime as subject to assessment and as determined by Australian Consumer Law.
• Use of our products for sporting or working dogs is not considered normal wear and tear.
• If the product retains its functional purpose, then minor issues from wear and tear such as fraying, loss of eyelets or colour fading are not covered. All claims must be submitted to infor@rogueroyalty.com.au in writing with images of the fault, a description of issue and an invoice number or proof of purchase.
• If your dog is prone to rubbing and/or rough on collars we recommend you select a leather collar with solid steel or brass hardware or a collar from the SupaTuff range.  Rose gold and black fittings are double plated however these fittings may scratch or chip.
• Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful.