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Rogue Royalty has earned a reputation for producing the finest dog collars worldwide. Whilst many collars "look the part", they often fall apart quickly, resulting in a waste of money and loss of functional purpose. With most of our customers being large powerful or working breeds, our expertise and experience has helped us produce what are arguably some of the strongest dog collars and products around. Our products are fully backed with a MONEY BACK GUARANTEE for workmanship and quality. If you receive your product and are not satisfied with the quality, send it back within 7 days of receipt and we provide a full refund.
TERMS & CONDITIONS
If you receive/purchase a SupaTuff® item and think it isn’t truly quality send it back within 7 days of receipt and we’ll give you a full refund on the item purchase price.
‘Lifetime Guarantee’ refers to the lifespan of the dog and covers the function of the product under a manufacturer’s guarantee. Damage caused by the dog, another dog or by environmental or physical activities to either the material or the hardware is not covered, e.g. chewing, rubbing on hard surfaces, beach use, etc...
Our 'Lifetime Guarantee' covers manufacturer’s faults within the expected lifetime as subject to assessment and as determined by Australian Consumer Law.
Use of our products for sporting or working dogs is not considered normal wear and tear.
If the product retains its functional purpose, then minor issues from wear and tear such as fraying, loss of eyelets or colour fading are not covered. All claims must be submitted to firstname.lastname@example.org in writing with images of the fault, a description of issue and an invoice number or proof of purchase.
Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful.
For any further questions regarding our Replacement Guarantee, please email email@example.com.
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