SUPATUFF® Dog Harness Heavy Duty Desert Wolf

LIFETIME GUARANTEE
SupaTuff products are made with supreme quality webbing, fittings and exceptional quality stitching and finishing.  As a result they easily last a lifetime and are backed by our LIFETIME GUARANTEE.  

• ‘Lifetime Guarantee’ refers to the lifespan of the dog and covers the function of the product under a manufacturer’s guarantee. Damage caused by the dog, another dog or by environmental or physical activities to either the material or the hardware is not covered, e.g. chewing, rubbing on hard surfaces, beach use, etc...
• Our 'Lifetime Guarantee' covers manufacturer’s faults within the expected lifetime as subject to assessment and as determined by Australian Consumer Law.
• Use of our products for sporting or working dogs is not considered normal wear and tear.
• If the product retains its functional purpose, then minor issues from wear and tear such as fraying, loss of eyelets or colour fading are not covered. All claims must be submitted to infor@rogueroyalty.com.au in writing with images of the fault, a description of issue and an invoice number or proof of purchase.
• If your dog is prone to rubbing and/or rough on collars we recommend you select a leather collar with solid steel or brass hardware or a collar from the SupaTuff range.  Rose gold and black fittings are double plated however these fittings may scratch or chip.
• Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful.

If you receive/purchase a SupaTuff® item and think it isn’t a truly quality product you will receive a full refund on the item purchase price if you return it to us within 7 days of receipt.

WARRANTY
Every product is handcrafted by our highly skilled team using only the highest quality materials. We give a 10-Year Warranty on the workmanship and our products are fully backed with a MONEY BACK GUARANTEEfor workmanship and quality.  If you receive your product and are not satisfied with the quality, send it back within 7 days of receipt and we provide a full refund for the cost of the product.

TERMS & CONDITIONS

1. All items for change of mind/incorrect sizing must be in original sale condition, returned within 7 days of receipt and must be unworn, unused and undamaged.
2. All items are full inspected before despatch and any damage done whilst worn is beyond our control.
3. No refunds or exchanges are provided on sale/clearance items unless defective from point of sale.
4. Exchanges and returns that are not the result of our error must include a prepaid satchel (Standard or Express) with the returned item for the correct product to be sent out. Shipping costs may apply if a pre-paid parcel is not included.
5. Exchanges and returns that are a result of our error should include a parcel cost receipt for reimbursement.
6. For exchange requests that are higher/lower in value than your original purchase, our Exchanges Team will contact you to confirm the charge/refund amount before the exchange can be completed.
7. All refunds will be provided to the original method of purchase.
8. Items purchased online can be returned in store within 7 days of receipt with proof of purchase.
9. All after care instructions must be followed to maintain warranty terms.
10. If the item upon receipt is unfit for its purpose, does not match the description or becomes faulty within a unreasonable timeframe, please contact info@rogueroyalty.com.au with your name, invoice number, a description and picture of the fault. Once we receive your parcel, the item will be assessed by our Returns Team and you will be contacted with a result.

LEATHER & AFTER CARE 

About our leather.
Bridle leather is amongst the finest leathers and it is known for its beauty, durability and longevity.  Bridle leather production requires expert craftsmanship skills and each piece is meticulously finished often using the same techniques as have been used centuries ago.  This skill contributes to its look, feel and durability.

We recommend our All Natural Leather Balm be applied to your leather collar immediately after purchase to provide a protective barrier for theouter and a nourishing soak into the leather fibre itself.  This will provide protection and longevity.

Leather is a natural organic fibre and regular care and maintenance is required to maintain it's premium condition. Improper care and maintanence of leather goods harms the leather and voids product warranty.

What if my leather dog collar gets wet?

• If leather gets wet, do NOT speed dry it, dry it out slowly
• Drying leather rapidly alters its chemical structure, and may result in cracked or stiff leather.
• Drying at room temperature  works better than direct sunlight or hair-dryer.
• Slow drying will help keep it in the shape you want.
• Prevent leather from contact with salt water,  chlorine and harsh chemicals as they corrode leather and can adversley affect the natural leather fibres.

How should I store my leather collar?

• Don't wrap leather in plastic.
• Keep leather well ventilated which helps prevent mold and fungal growth.

How do I clean my leather dog collar?

• Clean as necessary with a damp cloth and mild soapy water
• Air dry out of direct sunlight
• If leather gets too dry, apply Rogue Royalty All Natural Leather Balm onto the leather that will nourish and protect it from the inside out.

DRESS LEATHER COLLARS 

Our lux leather dress collars are an exclusive range of handmade leather collars made using rose gold, black plated fittings, beads, crystals and other adornments. Naturally with hard usage these fitting may be damaged yet the product itself remains functional as collar.  If your dog is rough on collars we recommend you select a dog leather collar with solid steel or brass hardware or a dog collar from the SupaTuff range.  Rose gold and black fittings are double plated however these fittings may scratch or chip.

SHIPPING.

ORDER PICKING
Our team processes orders daily and all orders picked early morning and despatched by 2pm.  NOTE: Ordering the night before or early morning before 7.00am helps us process your order.

WORLDWIDE SHIPPING
We ship to any address in theworld. Each country determines customs or duties that may be levied on goods and your order may incur charges due to factors that are beyond our control. Please check with your local customs for rules, restrictions or tax duties prior to ordering.

Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance option is not chosen we are unable to insure and therefore at times unable to replace uninsured items. 

FREE SHIPPING.
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE.
Express shipping  applies for orders placed before 10am on the previous day.
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. 

COVID IMPACTS.
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 

Please note that all Rogue Royalty goods are dispatched from our Australian fulfilment centre.  Unfortunately, due to the high volume of parcels in the Australian and international postal network following the Coronavirus pandemic, logistics companies have advised orders may be impacted with possible delays.

We want to assure you we are working closely with our delivery partners to ensure  your orders get to you as quickly as possible.

We apologise for any delays and appreciate your patience in these unprecedented times.  These delays are beyond the control of Rogue Royalty and we are doing our best to turnaround your orders/returns in a timely manner.

Any further queries please email us info@rogueroyalty.com.au.

SUPATUFF RANGE PRODUCT SPECS

HARDWARE & FITTINGS 
SupaTuff is our range dedicated to the ultimate in strength and durabilty. To maintain the supreme quality standard of this equipment we use premium quality components that undergo rigorous testing and inspection. These include:

• Stainless Steel fittings latches and keepers
• NO plastic buckles
• Double pronged stainless steel buckles for extra strength and safety
• Solid Stainless Steel D-Ring for maximum resistance

WEBBING
SupaTuff webbing is custom made according to our special specifications. 
- 48mm wide ( Wide Fit Collars & Heavy Duty Harnesses)
- 40mm wide (Regular Fit Collars)
- 30mm (SupaTuff Bullsnap leashes 120cm, 60cm & 30cm)
- 25mm ( SupaTuff Slim Fit collars, couplers and standard leashes)

• Weather and water resistant 
• Rot, rust and mildew resistant
• Double ply webbing band support and strength