RAPID RESCUE PACK

WARRANTY

Every product is handcrafted by our highly skilled team using only the highest quality materials. We give a 10-Year Warranty on the workmanship and our products are fully backed with a MONEY BACK GUARANTEE for workmanship and quality.  If you receive your product and are not satisfied with the quality, send it back within 7 days of receipt and we provide a full refund for the cost of the product.

TERMS & CONDITIONS

1. All items for change of mind/incorrect sizing must be in original sale condition, returned within 7 days of receipt and must be unworn, unused and undamaged.
2. All items are fully inspected before despatch and any damage done whilst worn is wear and tear beyond our control.
3. No refunds or exchanges are provided on sale/clearance items unless defective from point of sale.
4. Exchanges and returns. If the error is on our part we will compensate all costs. If it is customer generated, the return must include a prepaid satchel which will be used to send out the correct product. Shipping costs may apply if a pre-paid parcel is not included.
5. For exchange requests that are higher/lower in value than your original purchase, our team will contact you to confirm the charge/refund amount before the exchange can be completed.
6. All refunds will be provided via the original method of purchase.
7. Items purchased must be returned in store within 7 days of receipt with proof of purchase to process refund or exchange.
8. All after care instructions must be followed to maintain warranty terms.

For any further assistance please contact info@rogueroyalty.com.au with your name, invoice number, a description and of your requirement. 

LEATHER & AFTER CARE 

About our leather.
Bridle leather is amongst the finest leathers and it is known for its beauty, durability and longevity.  Bridle leather production requires expert craftsmanship skills and each piece is meticulously finished often using the same techniques as have been used centuries ago.  This skill contributes to its look, feel and durability.

We recommend our All Natural Leather Balm be applied to your leather collar immediately after purchase to provide a protective barrier for theouter and a nourishing soak into the leather fibre itself.  This will provide protection and longevity.

Leather is a natural organic fibre and regular care and maintenance is required to maintain it's premium condition. Improper care and maintanence of leather goods harms the leather and voids product warranty.

What if my leather dog collar gets wet?

• If leather gets wet, do NOT speed dry it, dry it out slowly
• Drying leather rapidly alters its chemical structure, and may result in cracked or stiff leather.
• Drying at room temperature  works better than direct sunlight or hair-dryer.
• Slow drying will help keep it in the shape you want.
• Prevent leather from contact with salt water,  chlorine and harsh chemicals as they corrode leather and can adversley affect the natural leather fibres.

How should I store my leather collar?

• Don't wrap leather in plastic.
• Keep leather well ventilated which helps prevent mold and fungal growth.

How do I clean my leather dog collar?

• Clean as necessary with a damp cloth and mild soapy water
• Air dry out of direct sunlight
• If leather gets too dry, apply Rogue Royalty All Natural Leather Balm onto the leather that will nourish and protect it from the inside out.

DRESS LEATHER COLLARS 

Our lux leather dress collars are an exclusive range of handmade leather collars made using rose gold, black plated fittings, beads, crystals and other adornments. Naturally with hard usage these fitting may be damaged yet the product itself remains functional as collar.  If your dog is rough on collars we recommend you select a dog leather collar with solid steel or brass hardware or a dog collar from the SupaTuff range.  Rose gold and black fittings are double plated however these fittings may scratch or chip.

SHIPPING.

ORDER PICKING
Our team processes orders daily and all orders picked early morning and despatched by 2pm.  NOTE: Ordering the night before or early morning before 7.00am helps us process your order.

WORLDWIDE SHIPPING
We ship to any address in theworld. Each country determines customs or duties that may be levied on goods and your order may incur charges due to factors that are beyond our control. Please check with your local customs for rules, restrictions or tax duties prior to ordering.

Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance option is not chosen we are unable to insure and therefore at times unable to replace uninsured items. 

FREE SHIPPING.
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE.
Express shipping  applies for orders placed before 10am on the previous day.
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. 

COVID IMPACTS.
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 

Please note that all Rogue Royalty goods are dispatched from our Australian fulfilment centre.  Unfortunately, due to the high volume of parcels in the Australian and international postal network following the Coronavirus pandemic, logistics companies have advised orders may be impacted with possible delays.

We want to assure you we are working closely with our delivery partners to ensure  your orders get to you as quickly as possible.

We apologise for any delays and appreciate your patience in these unprecedented times.  These delays are beyond the control of Rogue Royalty and we are doing our best to turnaround your orders/returns in a timely manner.

Any further queries please email us info@rogueroyalty.com.au.