Dog Leash - Soft Grip Recall Training Leash

We can ship to any address in the world. Customs or duties may be levied on goods and your order may incur charges depending on factors that are beyond our control. We advise to check with local customs legislation for rules, restrictions or tax duties prior to ordering.

Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit.  If shipping insurance is not chosen we are unable to replace uninsured items. 

FREE SHIPPING 
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE
Express shipping  applies for orders placed before 10am on the previous day.
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. We are unable to accept responsibility for any courier delays as these circumstances are out of our control.

DISCLAIMER
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 

Due to dynamic changes to freight conditions and laws worldwide your shipping may be affected by local laws relevant to your country eg experience delays or customs extended withholding periods. These delays are beyond the control of Rogue Royalty and we are doing our best to turnaround your orders/returns in a timely manner.

Any further queries please email us info@rogueroyalty.com.au.

Our products are fully backed with a MONEY BACK GUARANTEE for workmanship and quality.  If you receive your product and are not satisfied with the quality, send it back within 7 days of receipt and we provide a full refund.

TERMS & CONDITIONS

1. All items for change of mind/incorrect sizing must be in original sale condition, returned within 7 days of receipt and must be unworn, unused and undamaged.
2. No refunds or exchanges are provided on sale/clearance items unless defective from point of sale.
3. Exchanges and returns that are not the result of our error must include a prepaid satchel (Standard or Express) with the returned item for the correct product to be sent out. Shipping costs may apply if a pre-paid parcel is not included.
4. Exchanges and returns that are a result of our error should include a parcel cost receipt for reimbursement.
5. For exchange requests that are higher/lower in value than your original purchase, our Exchanges Team will contact you to confirm the charge/refund amount before the exchange can be completed.
6. All refunds will be provided to the original method of purchase.
7. Items purchased online can be returned in store within 7 days of receipt with proof of purchase.
8. If the item upon receipt is unfit for its purpose, does not match the description or becomes faulty within a unreasonable timeframe, please contact info@rogueroyalty.com.au with your name, invoice number, a description and picture of the fault. Once we receive your parcel, the item will be assessed by our Returns Team and you will be contacted with a result.