Every product is handcrafted by our highly skilled team using only the highest quality materials. We give a 10-Year Warranty on the workmanship and our products are fully backed with a MONEY BACK GUARANTEE for workmanship and quality. If you receive your product and are not satisfied with the quality, send it back within 7 days of receipt and we provide a full refund for the cost of the product.
TERMS & CONDITIONS
For any further assistance please contact firstname.lastname@example.org with your name, invoice number, a description and of your requirement.
About our leather.
Bridle leather is amongst the finest leathers and it is known for its beauty, durability and longevity. Bridle leather production requires expert craftsmanship skills and each piece is meticulously finished often using the same techniques as have been used centuries ago. This skill contributes to its look, feel and durability.
We recommend our All Natural Leather Balm be applied to your leather collar immediately after purchase to provide a protective barrier for theouter and a nourishing soak into the leather fibre itself. This will provide protection and longevity.
Leather is a natural organic fibre and regular care and maintenance is required to maintain it's premium condition. Improper care and maintanence of leather goods harms the leather and voids product warranty.
What if my leather dog collar gets wet?
How should I store my leather collar?
How do I clean my leather dog collar?
Our lux leather dress collars are an exclusive range of handmade leather collars made using rose gold, black plated fittings, beads, crystals and other adornments. Naturally with hard usage these fitting may be damaged yet the product itself remains functional as collar. If your dog is rough on collars we recommend you select a dog leather collar with solid steel or brass hardware or a dog collar from the SupaTuff range. Rose gold and black fittings are double plated however these fittings may scratch or chip.
Our team processes orders daily and all orders picked early morning and despatched by 2pm. NOTE: Ordering the night before or early morning before 7.00am helps us process your order.
We ship to any address in theworld. Each country determines customs or duties that may be levied on goods and your order may incur charges due to factors that are beyond our control. Please check with your local customs for rules, restrictions or tax duties prior to ordering.
Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit. If shipping insurance option is not chosen we are unable to insure and therefore at times unable to replace uninsured items.
Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein.
Express shipping applies for orders placed before 10am on the previous day.
Same or next day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time.
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery.
Please note that all Rogue Royalty goods are dispatched from our Australian fulfilment centre. Unfortunately, due to the high volume of parcels in the Australian and international postal network following the Coronavirus pandemic, logistics companies have advised orders may be impacted with possible delays.
We want to assure you we are working closely with our delivery partners to ensure your orders get to you as quickly as possible.
We apologise for any delays and appreciate your patience in these unprecedented times. These delays are beyond the control of Rogue Royalty and we are doing our best to turnaround your orders/returns in a timely manner.
Any further queries please email us email@example.com.
We believe quality is in the work not the words. That's why we offer a 100% money refund guarantee if you receive your product and you're not satisfied with the quality or our workmanship.
We only use quality bridle leather for all our products.
We do not use PUleather orsynthetic leather. Products made from PU Leather are commonly sold as leather howeverit's an imitation of real leather created from polyurethane, a plastic with a similar feel and aspect to the leather.
The most common way to create PU leather is using a cover of plastic polyurethane or a polyurethane coating and apply it to a base made of fiber (generally polyester). The PU leather can be combined with real leather to make a product known as "bi-cast' or "double-cast" leather. "Bi cast" leather is a base of real leather which is later is covered by a PVC or PU layer.